17th & 18th October
2001
Inter-relationships:
People, Knowledge & IT
People, Knowledge & IT
PEOPLE
KNOWLEDGE
IT
Generate and receive knowledge /
information
Are more critical where
the knowledge
is tacit
May rely more on IT where knowledge is explicit
Managing knowledge is affected by:
(a) process, e.g.
§collection & review
points
§degree of structure
(b) culture
§organisational
§procurement system
IT support is affected
by:
§Timing (routine,
frequency, stage)
§Kind of knowledge (tacit, explicit)
§Degree of knowledge / information structure