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Marjan Sarshar |
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University. of Salford |
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“To
develop a structured learning |
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framework for FM organisations.” |
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Business strategy must lead the organisation. |
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Operational capability should inform strategy. |
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“Business strategy is now the single most |
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important issue … and will remain so for |
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the next
five years.” |
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(We
assumed) … emphasis on strategy was all that was needed to succeed. |
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“In
majority of cases- we believe 70%- the real problem isn’t [bad strategy
but] …bad execution.“
Fortune 1999 |
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Measuring wrong matrix |
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Measurement costs too high |
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Politics |
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Highlights what “not” to measure! |
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Independent |
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Involves vertical organisation |
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Questionnaires & interviews |
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Costs reduce with experience |
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Construction |
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Reduces risk on major projects |
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Increases predictability |
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FM |
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Assists in implementing strategy |
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Assists in continuous improvements
(EFQM) |
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National, Regional & Local Services |
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5000 + Staff |
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Mix of New, Old & Ancient Buildings |
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At the heart of significant service changes |
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Major redevelopment |
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& PFI Scheme |
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Major Government Initiative to improve services |
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Patients can easier measure non-clinical issues |
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Major drive on the patient journey, especially
access & the environment |
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Top down, tight timescales, prescriptive &
inspection driven |
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Jump Now ! |
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Notes