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Outsourcing: Advantages
lMore transparent price models for IT services
lRegular benchmarking of the prices
lIdentification of improvement potential by reputable,
internationally established IT service
providers
lImplementation of the measures for increasing efficiency
lAssurance of service level agreements on:
- Availability
- Performance
- Reaction time of the User Help Desk
- Time for error rectification
- Availability
- Performance
- Reaction time of the User Help Desk
- Time for error rectification