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An increasingly popular
method for providing online services is the use of an Application Service
Provider (ASP). These ASPs set up
and manage services on behalf of clients, providing facilities and
functionality for other project participants.
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Example = web based project
collaboration system, providing central communications and data exchange,
document management, etc.
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The eLEGAL study concluded
that these arrangements should also be governed by contracts, both between
the ASP and the client, and between the ASP and the other parties on the
project.
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These contracts need to
cover issues such as:
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Service Level
Agreements: Availability of services, security, backup of data,
access privileges for different users, etc.
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Licencing Agreements:
The ASP must be contracted to provide the services. The User must obtain a licence for using the software and
services.
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Intellectual Property
Rights: Protection of the data stored on a project server - both from
improper use by other project participants and from any risk from the ASP
itself.
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The contracts within the
project and with the ASPs should generally promote the use of electronic
communications technologies for project data exchange and sharing.
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