Information Technology Construction Best Practice series of IT case studies.
Select the 'How to guidance' option, then 'Case studies' and then 'List all of the case studies in the ITCBP database' Each case study is available for downloading as an Adobe Acrobat PDF document.

M4i IT innovation case studies.
Select 'Search for Innovation,' then select 'Information Technology' from 'Search by Theme'

UK Online for Business (From DTI) business IT benefits with examples from different business areas and technologies.

E-Centre Case studies examples of the benefits companies have gained from e-business systems.

Benefits Assessment report - Loughborough University 1999. (Adobe PDF document)

Online Journal that focuses on benefit evaluation across all business sectors.

Selected articles from the above journal:

The importance of skilled and committed stakeholders.........
The Elusive nature of delivering benefit from IT investment, Dan Remenyi, Associate Faculty Henley Management College:
'More than any other factor the success or failure of the IT investment is a function of the skill and commitment of the information systems principal stakeholders. '

Strassman (1997) 'The lack of correlation of information technology spending with financial results has led me to conclude that it is not computers that make the difference, but what people do with them. Elevating computerisation to the level of a magic bullet of this civilisation is a mistake that will find correction in due course. It leads to the diminishing of what matters the most in any enterprise: educated, committed, and imaginative individuals working for organizations that place greater emphasis on people than on technologies.'

Using the balanced score card to evaluate IT systems..........
Measuring and improving corporate information technology through the balanced scorecard

'The authors are convinced that such a tool can be of meaningful help for both general management and IT professionals, and that this tool can be implemented as such.'

Online resources

Physician, Heal Thyself Lindsay Nicolle
'Up to 80% of projects to introduce systems management products are failing to live up to their promise - because IT units are forgetting some basic rules that they apply as a matter of course to user application development.'
'The problem, they say, lies not in a lack of knowledge about systems management, but in a lack of appreciation that the projects should be approached in the same way as business application projects. The analysts' view is that users are too often rushing into buying systems management technology, throwing it at problems in a reactive way. This is crisis management at its worst.'